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Complaints Policy

How to raise a concern and what to expect from us.

We are committed to providing a high-quality service to all of our customers. When something goes wrong, we need you to tell us about it — this helps us to improve our standards.

How to Make a Complaint

Please contact us with the details of your complaint:

What Happens Next

  • Within 2 days — We will acknowledge receipt of your complaint and provide a copy of this procedure.
  • Within 3 working days — Our customer service team will contact you to confirm what took place and how we intend to resolve the matter.
  • Within 14 days — If you remain unsatisfied, your complaint will be escalated to a Senior Manager, who will write to you confirming our final position and explaining our reasons.

For any queries please contact us at info@safe4disinfectant.com or call 01606 591 900.