Complaints Policy

Safe4 Complaints Policy

We are committed to providing a high-quality service to all of our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details.
What will happen next?
We will send you a letter/email acknowledging receipt of your complaint within 2 days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint.
Our customer service team will then contact you within 3 working days and send you a letter/email confirming what took place and how we attend to resolve it, hopefully you will be satisfied with our resolution.
At this stage, if you are still not satisfied, you should contact us again and we will escalate your complaint to a Senior Manager, who will review the complaint and write to you within 14 days confirming our final position on your complaint and explaining our reasons.
All complaints should be posted addressed to:-

Customer Service Team
Safe Solutions (Safe4) Ltd
Bostock Road

Or by emailing: -